Spent the last two weeks in Pune and the lack of broadband in my mums house meant that I could not blog. But the good part is that the visit has given me sufficient material for the next two weeks. I went to Pune because my mother was to undergo a cataract operation. Given that the old man served in the Indian army, the old lady had to be taken to the army hospital, in this case the Command Hospital. Usually if you have seen one hospital you have seen them all but believe you me army hospitals are in a league of their own.
The Command HospitalA brief desription of the hospital is a must since it puts things in perspective. It is probably a 150 acre campus (I am just including the buildings and wards) spread across seven or eight distinct enclosures. By that I mean that you cannot walk through the whole hospital at a stretch without encountering main roads open to public traffic as well. Built in the days of the Raj (my 72 year old mother remembers her younger sister being admitted there a young girl) it is definitely one of those monuments that heritage lovers would be proud of but modern hospital administrators will despair. The ward for example has 40 feet high ceilings, with tubelights which are supnded into the center of the room, a ventilator which has probably been untouched by human hand since independence and large window which are never opened. Many of the departments are housed in old barrack style structures which probably housed World War II soldiers at some point. There are no road names so it is a trifle hard to get your bearings in this place. Moreover given that all barracks lookalike it is possible to move in circles for a long time. The last time I went there almost 18 years ago it took over an hour to find the patient I had gone to see.)
Admission DayWe reach a place within the Command Hospital where all patients are admitted. My mother remains in the car while she hands me and a friend a bunch of papers which I have to use to get her admitted. We enter the place and there are three army-men behind the counter (despite what they show on NDTV the truth is that a large chunk of the army-men are pen pushers). Step one is to gain the attention of one these men. It is a trifle difficult since they are all busy making entries in the good old register.( If you are wondering about computers, then there is a solitary computer (looks like a 386) which is standing in the corner whose use I am to discover in a moment. )
Finally one of them looks up at me and says, "Admit karana hai?" I reply in the affirmative and he hits a button on the computer and it prints a form. He then asks me for the patients name, which i dutifully tell him, my fathers IC number and regiment, my address and so on. Having taken these details from me he proceeds to copy by hand these details in two more places on the form. He then asks for the smart card to copy some details from it onto the form. Unfortunately the makers of the the smart card were not very smart and the information he wants is in such fine print that he lets out a hearty abuse at the makers of this abomination. Fortunately for him people like my mother, who after years of dealing with the fauj, are smart enough to have taken an enlarged xerox which I hand over to him.
That one act makes that man smile at me and indulge in some polite conversation. As he hands the form over to me he looks at his pen and observes that the refill which he had procured in the morning is almost exhausted.
Not having dealt with the fauji bureaucracy in year I take the form and wonder what to do till he tells me to get it signed by the doctor in charge. So i got to a room nearby and get the form signed by the doc. I come back with the form and asks for 200 bucks for getting the patient admitted. My mom however has told me that I should show him the previous receipt, which she is supposed to get a refund of and has not yet taken it, and not pay him the money. I show him the previous receipt and he is aghast that I have not collected the refund. Says he, "Why have you not taken the money back? You are supposed to take it two days after the patient is discharged. Refund and admission fees are seperate so you will have to pay the 200 rupees."
I am more than glad to pay him the money and try to get out of this place when another patient or patient's relative tell me that I should not worry about the refund. "This is the army," he says, "they have to give your money back. You go and ask for it now."
I tell him that I will do it later and sneak out of the place.
From this place I have to go to family ward 29 which is about a kilometre away and in a different complex. So we go to the ward, give the papers to my mother and deposit her in ward 29, room number 10. The operation is the next day at the Upper OT at 7.30 I am told.
Operation
I reach ward 29 at 7.15 am and my mother is gtting ready to go for the operation. A army three tonne comes to take all patients who are being operated that day. And while I drift a little off-topic those of you who do not know a three tonne vehicle might find this quite engaging.
The army would describe the three tonner as a vehicle which is somthing betwen a one tonner and ten tonner. A better description would be imagine a vehicle one and a half times the size of a scorpio and about twice as unwieldy. Now this vehicle might be a fine one for troops who are rushing into battle but it is hard to imagine who conceived that it could be used as an ambulance as well. For starters there is a iron drop ladder with no railings making it quite difficult for old people to climb up into the vehicle and just as difficult for them to climb out. Shock absorbers are unheard off and the inside is crammed with a number of addition making it extremely cramped and uncomfortable.
nevertheless the old lady manages to get on to the three tonne and I follow the vehicle on my bicycle since I have no clue where the Upper OT is (asking directions is meaningless since all people say is it's near the dental center, which is close to the MI room, opposite the training ground - none of which I known in the first place). So the three tonner makes it way out of the family ward 29 complex and proceeds to another enclosure where the Upper OT is.
My mother goes into the operating theatre. So there I am waiting with numerous other relatives of patients and we all are just standing around. A coupl of hours go by and out comes my mother. Now I have to wait for an ambulance to take her back. the ambulance arrives - another three tonner. We reach family ward 29 and go to room No 10. All my mother's stuff is missing. I seat her on the bed and go to meet the sister-in-charge. The sister on duty tells me that she has just come so she does not know and I will have to wait till the head matron comes to figure out the case of the missing objects. She however assures me that this is the army and so there is no chance that it has been stolen. I manage to source a blanket and a pillow in the meanwhile. Fifteen minutes later the head matron comes and reveals that my mother's room has been shifted to the adjoining one. I move my mother to that ward and finally get away from the fauj for a bit.
In the evening my momtold me that she had forgotten some eye-drops that she was supposed to get from home. The nurse said that she did not have the drops but that the doctor who made his rounds in the evening might have them. The doctor who dropped by said that he did not have them and told me that I could collect them from the eye department which was next to the Lower OT. I decided that it was pointless to ask him where the lower OT was since I would be told it was near the ENT ward or something. I tried asking my mom for directions but hardened army wife that she is she gave me similar instructions. I finally found the place and got the drops gave them to my mom and retreated home for some beers
The Day After
It was Republic day and the three tonne was supposed to start late from the ward to the eye department since everyone had to go for the flag-hoisting and the parade. However, by the time I reached the eye department the old lady had already been spirited away to the eye department. The eye department was another old army type barrack and there were scores of patients sitting outside. My mother being both an officers wife and a senior citizen was seated next to the doctor when I reached. The doctor was busy writing forms and filling registers concerning the discharge papers of other patients while my mother waited. I must say here that I admired the doctors patience, considering the number of patients there, she would spnd as much time with paper-work as she did with patients. (here there was no computer at all). Finally the doctor took my mom in removed her bandage and certified that all was well. And so we took the old lady back to the ward.
The Discharge
Once again I first made my way to Ward 29 and picked up my mother and then went to the eye department. There was the usual paper-work and the doctor finally told my mother that she was fine and she could go home. I was given a bunch of papers and I had to deposit this with the wardmaster of ward 29 to secure her release. The ward-master told me I have to 25 bucks my mom wanted it adjusted against the money she had paid, he said that they were two different accounts and no reconciliation was possible. Finally I paid the 25 bucks and took her home.
Post ScriptI had to take my mom a week later for another check up and this time I made a vist o the army dispensary. Nothing much to report there. My mom tried to tell me that I should get the refund for the 200 bucks but I declined and said that she could do it at leisure since this was the fauj and no-one would steal her money.